FAQ

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Frequently Asked Questions

All our products are made from our office, located on the Sunshine Coast, Queensland in Australia. We are a small family owned business and we pride ourselves on providing quality products. Our material is sourced from a local Sunshine Coast business.

 

Most of our products are made out of timber from responsible sources. They are a natural wood product and therefore each item is individual and unique in its grain and markings.

 

Our products are not toys and are for decorative purposes only. Please do not leave children unsupervised with our products.

 

All orders are sent within 1-2 weeks of being received. Items are shipped with Australia Post or Courier, depending on size of order and location. While we do our best to get orders out quickly, we don’t have any control over the delivery.

We offer payment via direct bank deposit, paypal, afterpay or stripe.

All orders sent within Australia have a flat rate shipping charge of $9.95. Orders sent to New Zealand are charged $12 for shipping and all other overseas locations have a $20 shipping cost.

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For orders within Australia, we send the order with either Australia Post, Couriers Please or Fastway. Our preferred option is courier, however some destinations we can only send using Australia Post. All orders ware sent with tracking and you will receive an email with your tracking number.

All international orders are sent via Australia Post.

Yes, we can send orders overseas to any location. All orders are sent using economy post with Australia Post. These orders have no tracking but if you would like to ensure your order is tracked, please let us know when your order is placed.

If you were expecting your order and are yet to receive it, then please contact us (hello@lovelettersbytillie.com). We will do everything we can to rectify an issues that may have occurred. We like to keep all our customers happy.

Please make sure you choose your products carefully before placing an order. Each of our products are custom made so unfortunately, we do not offer any refund for change of mind.

If you have received your order and are unhappy with it for whatever reason, please let us know and we will try to work with you to find a solution.

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